Following issues with our computer system, cash top-ups were unavailable in the week before half-term. All students were able to use their cards to “buy” lunch but your son may now be in a negative balance with our canteen. Online top-ups were unaffected if you already pay by this method.
If you wish to check your son’s current account balance, and top-up online, you can register with ParentPay. If you require a new copy of your activation letter, please contact the school on firstname.lastname@example.org. You can also send cash with your son to use at the top-up machine on Monday, but it may be busy and you will need to send enough to pay off any existing debt.
Thank you for your understanding and patience with this matter; it should all be back to normal on Monday.